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COVID-19 Re-Opening Policies and Procedures

Dear PCCHH Community,

We so appreciate all of the love and support that you have shown during this time of closure. It has been a challenge as a small business for us, and you as well. We know that especially for those of you who rely on the services at PCCHH to support your health and well-being for specific physical and emotional care this pause to our offerings has been especially challenging.

As a small business owner, wife, mother, daughter, sister, and fellow human being trying to navigate these unprecedented times please know that while everything is still unknown about what the future will look like as we continue to move through this pandemic, one thing that you can count on is that we will always be looking at ways to bring you the same high level of skill and compassion in all of our services.

The health and safety of everyone will remain our priority, and we will continue to evaluate stages to our re-opening as well as policies and/or precautions that need to be in place as more information becomes available about this virus. As a global society we are in this together, and my heart is with all of you wishing you inner calm and peace as we move forward.

While we are excited to see all of you again, and thrilled to be moving forward, and we ask for your patience and understanding as we continue to make decisions in this ever evolving pandemic.

 


WHAT YOU NEED TO KNOW ABOUT CHANGES TO OPERATIONS: It will take us all some time to adjust to our new normal practices. To keep you aware of what will be different when you come for a service at PCCHH we wanted to make sure you are aware before arrival of some changes.

TRAVEL: We ask that if you have traveled outside of PA that you postpone your return to PCCHH for the indicated 14 days. *Updated 11/17/20

  1. Masks: Masks are required for EVERYONE while inside PCCHH. You will not be permitted inside without a mask. This is non-negotiable. We will have modifications available for when clients are face down.
  2. Contact Free Payment: We will be booking all appointments with the credit card that you wish to pay for your treatment, and will be processing payment ahead of time on the morning of your appointment. You will be emailed a receipt.
  3. Gratuity: If bringing cash for gratuity please bring exact change to place in envelopes for the therapists. We will not be making change for large bills.
  4. Remote Scheduling: To ensure that we have as few of people in the center at a time as possible, and so our therapists can focus on the time between sessions being dedicated to hygiene and cleaning we will also be scheduling all appointments via telephone once we begin rescheduling until further notice.
  5. Staggering Appointments: We will be staggering appointments to allow for proper cleaning time and to minimize the number of people inside PCCHH at any given time.
  6. Do Not Bring Unscheduled Friends or Family : We will only be allowing clients who are booked for services to be inside of the center. Unscheduled friends and family are not permitted to accompany you to your appointment unless you are a minor or have a medical necessity.
  7. Personal Items: We ask that you limit your personal items brought inside the center to only necessary items. We do however suggest you bring your own water bottle to limit the use of paper cups that we provide.
  8. Arrival: Please do not arrive more than 5 minutes early so that we can limit close physical proximity between clients. If you happen to arrive early please wait in your car or there are benches at the end of the hall where you can have a seat until your therapist unlocks the front door at the time of your session.
  9. Waiver/Consent: You will be required to sign a health form an informed consent for each session. No services will be rendered until these documents are signed.
  10. Hand Washing: Upon entering please use the restroom to wash your hands for a minimum of 20 seconds prior to the beginning of a session.
  11. Discontinued Use of Hot Packs: We will no longer be offering warm wraps prior to session.
  12. Session Time: We have missed you and want to bring as much comfort and reassurance to you as possible. We will however be keeping conversation brief before, during and after your treatment to ensure that staff do not run over on session time, and can have proper time to fully sanitize the space between each client. Please be respectful of this need for your practitioner.
  13. Shoes: We will be asking you to remove your shoes prior to entering the treatment room. (Therapist will be wearing PCCHH only shoes.)
  14. Clothing: We have added new bins to each treatment room and ask for you to keep all of your items inside these designated bins.
  15. Do Not Touch: We will be asking you not to touch any products or items that are not essential to your session. If you are interested in anything please ask your practitioner to assist you.
  16. Facial Massage: We will be temporarily discontinuing facial massage unless requested. If requested the therapist will use gloves & possibly a face shield for this portion of the massage session.
  17. Couples Massage: Unfortunately, at this time we will not be offering same room couples sessions.
  18. No Tolerance Policy: Staff will only be open to working on clients who are kind and are willing to abide by PCCHH policies.
  19. Practitioner At Will: If for any reason the therapist feels that performing the treatment would be a risk for your health or their own they will have the authority to have you reschedule for a different time when it would be safe for all parties. If this were to occur you would receive a full refund.

 

HYGIENE & CLEANING: We have always made the practice excellent hygiene and cleaning a priority, and we will be continueing these as well as increasing these measures to meet or exceed all CDC guidelines and recommendations for sanitation and hygiene.

What have we added? (Some of this isn't new, but we wanted to let you know.)

  • Masks & Aprons: All staff will wear a mask and fresh apron for each session.
  • Gloves, Goggles, & Face Shields: Staff will be using gloves, goggles and face shields at their discretion during sessions.
  • Hand washing: Staff will be washing their hands, up to their elbows, for a minimum of 20 seconds frequently throughout the day. (This isn't new, but we wanted to let you know.)
  • We have added hepa air purifiers to each of our treatment rooms
  • We are using EPA approved, Rejuvenate™ disinfectants to deliver hospital-grade strength without the harsh side effects of the chemicals to sanitize all treatment spaces and common areas between each service. Rejuvenate is eco-friendly, consistent with our goal to also look after the wellness of our planet.
  • We always provide clean sanitized linens, towels, robes for each service
  • We have hand sanitizer and disinfecting wipes available for use throughout the center

WHEN TO CANCEL?: We want to inform you that we are instituting a firm sick-policy. If you may be sick, have possibly been exposed to someone with COVID-19 or come into contact with anyone who may be contagious within the last 14 days, or need to care for a loved one who is ill – PLEASE STAY HOME.  This applies to all illnesses , and even questionable symptoms that you otherwise might self-diagnose as allergies, as a precautionary measure while there is a heightened concern around COVID-19.

We ask that even if this is within the window of our 24-hour cancellation policy that you call to communicate and reschedule until you are fully recovered and no longer contagious or displaying symptoms. Cancellation fees for illnesses will be waived.

Please note that when you arrive at the center you will be asked to fill out a health information waiver, and any client showing any symptoms will be asked to reschedule their appointment out of respect for the well-being of everyone.

WE WILL BE HOLDING ALL OF OUR STAFF TO THE SAME STANDARDS THAT WE ASK OF YOU: We never like to cancel appointments unless completely necessary, and we will make every effort to provide an option to see another one of our highly skilled bodyworkers to avoid disruption to your schedule. We hope that you will understand and appreciate our precaution if we do need to modify or cancel any appointments in an effort to keep you and everyone else healthy. Our staff will be required to take their temperature daily prior to arrival.

We hope that by instituting these firm boundaries that you will feel less anxious in remaining to care for your body, mind and spirit here at PCCHH.

We are all interconnected and moving through this day by day as it evolves together. You are not alone. Please know that all of us here at PCCHH miss you and look forward to bringing you relief and restoration as we come back together as a community.

Please do not hesitate to reach out if you have any questions or concerns, or if you would like to find out more information about receiving distance cellular expansion and healing sessions from the comfort of your own home. nikki@pghhealthandhealing.com


THANK YOU FOR PARTNERING WITH US

TO ENSURE

THE HEALTH AND SAFETY

OF ALL OF OUR

CLIENTS AND STAFF!

 

We will continue to keep you updated on when we will be able to re-open and any changes.

We continue to hold a vision of peace, healthbalance for our community and entire world population.

In Peace,

Nikki Remic and the PCCHH Staff.

 

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