UPDATED COVID-19 PROTOCOLS: 

  1. WHEN TO CANCEL?:

We are as close of contact as you can get, so if you show any signs or symptoms of sickness, especially a fever stay home. This applies to all illnesses, and even questionable symptoms that you otherwise might self-diagnose as severe allergies, as a precautionary measure while there is a heightened concern around COVID-19.

While we are aware of the CDC 5 day quarantine. Due to our close contact, we ask that you not come for any bodywork for a minimum of 10 days from testing positive or being exposed as a close contact for covid-19. 

We ask that even if this is within the window of our 24-hour cancellation policy that you call to communicate and reschedule until you are fully recovered and no longer contagious or displaying symptoms. Cancellation fees for illnesses will be waived.

Please note that when you arrive at the center you will be asked to fill out a health information waiver, and any client showing any symptoms will be asked to reschedule their appointment out of respect for the well-being of everyone.


WE WILL BE HOLDING ALL OF OUR STAFF TO THE SAME STANDARDS THAT WE ASK OF YOU: We never like to cancel appointments unless completely necessary, and we will make every effort to provide an option to see another one of our highly skilled bodyworkers to avoid disruption to your schedule. We hope that you will understand and appreciate our precaution if we do need to modify or cancel any appointments in an effort to keep you and everyone else healthy.

  1. MASKS:

    1. Common Area: Everyone’s comfort level with masking is different, but our commitment is to maintaining a space that feels safe for all staff and therapists.  To do this we ask that within the common area all clients are masked
    2. In the session: If you are vaccinated: you can as we say, "Undress to your comfort level", and now we mean your face too! You can choose to not wear a mask during your session if fully vaccinated. If you are not vaccinated: we require you to remain fully masked. We have modifications for when you are face down to remove the mask.  
    3. Staff: We completely respect that not everyone is wanting to unmask yet.  ALL STAFF WILL CONTINUE TO STAY MASKED AT THIS TIME.
       
  2. Contact Free Payment: We will be booking all appointments with the credit card that you wish to pay for your treatment, and will be processing payment ahead of time on the morning of your appointment. You will be emailed a receipt.
     
  3. Gratuity: If bringing cash for gratuity please bring exact change to place in envelopes for the therapists. We will not be making change for large bills.  If you would like to add gratuity to your card please let us know in advance if possible.
     
  4. Scheduling: We will both have in-person scheduling and remote scheduling. 
     
  5. Do Not Bring Unscheduled Friends or Family: We will only be allowing clients who are booked for services to be inside of the center. Unscheduled friends and family are not permitted to accompany you to your appointment unless you are a minor or have a medical necessity.
     
  6. Personal Items: We ask that you limit your personal items brought inside the center to only necessary items.
     
  7. Arrival: Please arrive 5 minutes early so that we can limit close physical proximity of extra use of the waiting area. 
     
  8. Waiver/Consent: You will be required to sign a health form an informed consent for each session. No services will be rendered until these documents are signed. You will also be asked to sign to verify that you are vaccinated.
     
  9. Hand Washing: Upon entering please use the restroom to wash your hands for a minimum of 20 seconds prior to the beginning of a session. Or use the hand sanitizer provided.
     
  10. Session Time: Please be mindful of your session time to ensure that staff can have proper time to fully sanitize the space between each client. Please be respectful of this need for your practitioner.
     
  11. Shoes: We will be asking you to remove your shoes prior to entering the treatment room. (Therapist will be wearing PCCHH only shoes.)
     
  12. Clothing: We have added new bins to each treatment room and ask for you to keep all of your items inside these designated bins.
     
  13. Do Not Touch: We will be asking you not to touch any products or items that are not essential to your session. If you are interested in anything please ask your practitioner to assist you.
     
  14. No Tolerance Policy: Staff will only be open to working on clients who are kind and are willing to abide by PCCHH policies.  Please don’t spend your relaxation time with mask politics.
     
  15. Practitioner at Will: If for any reason the therapist feels that performing the treatment would be a risk for your health or their own they will have the authority to have you reschedule for a different time when it would be safe for all parties. If this were to occur you would receive a full refund.


HYGIENE & CLEANING:

We have always made the practice excellent hygiene and cleaning a priority, and we will be continuing these as well as increasing these measures to meet or exceed all CDC guidelines and recommendations for sanitation and hygiene.

What have we added? (Some of this isn't new, but we wanted to let you know.)

  • Masks & Aprons: All staff will wear a mask and fresh apron for each session.
  • Hand washing: Staff will be washing their hands, up to their elbows, for a minimum of 20 seconds frequently throughout the day, but especially before and after client contact. (This isn't new, but we wanted to let you know.)
  • We have added HEPA air purifiers to each of our treatment rooms and the common area.
  • We are using EPA approved, Rejuvenate™ disinfectants to deliver hospital-grade strength without the harsh side effects of the chemicals to sanitize all treatment spaces and common areas between each service. Rejuvenate is eco-friendly, consistent with our goal to also look after the wellness of our planet.
  • We always provide clean sanitized linens for each service
  • We have hand sanitizer and disinfecting wipes available for use throughout the center

We hope that by instituting these firm boundaries that you will feel less anxious in remaining to care for your body, mind and spirit here at PCCHH.

We are all interconnected and moving through this day by day as it evolves together. You are not alone. Please know that all of us here at PCCHH look forward to bringing you relief and restoration.

Please do not hesitate to reach out if you have any questions or concerns, or if you would like to find out more information about receiving distance cellular expansion and healing sessions from the comfort of your own home. nikki@pghhealthandhealing.com